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| Frequently Asked Questions (FAQ's)
We have listed some of the questions we are asked most often, along with their answers, below.
If you don’t see your question here,
be sure to send your question to us directly at
Janiclean2009@gmail.com
Q: How do we begin?
A:
Simply Contact Us by calling or filling out our easy Request Service Form.
Q. How long have you been in business?
A
. We’ve been in business for over 10 years.
Q. Are you insured and bonded?
A.
Yes, we are fully licensed, bonded and insured.
Q: How much do you charge?
A: In order to determine what it will cost to clean your facility, we do a comprehensive walk-through where we take measurements, record the different types of surfaces to be cleaned, how many employees work there, how many fixtures in the restrooms, etc. This information helps us to put together a customized cleaning proposal for your facility.
Q: What time will you clean our business?
A: Most businesses that we care for are cleaned between the hours of 5PM and 11PM. We will work with you on the time that works best for your business.
Q: How do we know we can trust the people doing our cleaning?
A: Each of our employees goes through a rigorous hiring process including a minimum of 2 interviews, background check, and drug test. They are then trained at our office with a customized training program and video. This training includes both procedures and safety training. Our supervisors take over when the employee is put into the field to work, continuing the training process and following up with Quality Control reports.
Q: Do I have to sign a contract?
A: No, we believe in performance-based contracts, which means that we have to earn your business every month. We do need to have you sign an Agreement that outlines the services to be provided, the frequency, price, and payment terms. The agreement also states that either party may discontinue service with a 30-day notice.
Q. Am I required to sign a contract?
A. No, you do not need to sign a contract and you can cancel whenever you want. We do give a discount to our clients who pay us on an established, monthly schedule.
Q. Do I need to be on the premises when the cleaners are there?
A. No, because mostly we clean in the evenings or at night after you have closed. Our clients have normally gone home for the night.
Q. What about security...is my business secure while your staff is there?
A. The Supervisor does a perimeter check, as well as lock up and sets your alarms upon arrival and leaving, if required. We will need to have a key or security code for the alarm system. We have systems in place to keep your keys secure.
Q. Are your employees trustworthy?
A. Yes, all of our employees go through an intensive background criminal check and verification process before they even begin training. We only hire employees that we can verify and would trust in our own business!
Q. Can my scheduled cleaning be changed or cancelled if an emergency comes up?
A. Yes, call our office as soon as possible and we will do our best to accommodate your needs. We do require a 24 hour notice of cancellation or we will charge a $35 cancellation fee to accommodate staff expense.
Q. What if I am unhappy with the service I receive?
A. We have a 100% 24 Hour Guarantee policy, so if you are displeased with the work performed within 24 hour of service, call our office and we will return to your home within twenty-four hours to fix the problem. If you are still not satisfied, the cleaning is free!
Q. What if something is broken?
A. Unfortunately, accidents do occasionally happen. If something is broken, we will write you a note and leave it with your invoice. Someone will contact you to find out how we can replace or pay or the item. We would rather not clean irreplaceable or valuable objects, so please make sure that they are in a safe place when the cleaners arrive.
Q. How do I pay for my cleaning?
A. We accept cash, checks, credit card payments or Paypal payments. You can arrange to pay us ahead of time, or you can leave the payment on the kitchen counter in an envelope.
Q. What do I need to do about my pets?
A. Not a problem! If you have pets, we will write a note and any special instructions on your worksheet. Let us know what you would like us to do. It’s probably best to put skittish animals in another room while we are working – especially while running the vacuum.
Q. Do I need to provide cleaning products and equipment?
A. We provide everything we need to clean your home. We do this so that our employees are familiar with the products and tools they use. We use professional grade chemicals and always have extra supplies with us so that we don’t have to worry about running out of product.
Q. Do your employees speak English?
A. Yes, all of our employees are fluent in reading and writing English to ensure effective communication between us and our clients.
Q. What do I do if I need extra work done?
A. Call our office at least one day in advance so that we can schedule any extra time that might be required.At Jani-Clean Janitorial Services, it is all about you, our client! Jani-Clean Janitorial Services
Call 604.460.2097
"...One of the best judgment 'calls' you will ever make!" | |
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